FAQs

The monthly hire cost is listed on each product page. In addition to the monthly hire fee, there is a $55 (incl. GST) return packaging and delivery fee. Some equipment items may also incur setup fees, such as iPads with installed apps.

We can provide communication devices and equipment for hire, as well as custom keyguards, to anywhere in Australia.

Yes we do! We design and create custom keyguards for iPad apps such as TD Snap, LAMP, Grid for iPad, Proloquo2go, TouchChat, SimPODD, Voco Chat, Proloquo and more. Each keyguard is custom designed for each individual iPad case. You can find further details on the keyguards page on our website.

Our hires are usually between 1 to 3 months, although you can extend your hire if it’s going well or arrange a longer hire if that is what you need. 

The hire commencement date is from the day that you receive the equipment. You will receive an email reminder a few days before the hire end date and then you can request a hire extension or we will contact you to arrange return of the equipment.

All our hired equipment is covered under our maintenance and repair policy. If any issues arise during the hire period, we will take care of repairs or replacements.

Most items are available immediately unless indicated on the product page in the equipment catalogue. We will advise of any wait times when providing a quote.

If any hired equipment is lost, damaged, or stolen, please notify KimTech as soon as possible. We ask that reasonable care is taken while the equipment is in your possession. You will not be responsible for the replacement costs of lost, damaged, or stolen items. KimTech will arrange replacement of the equipment at no cost to you.

In addition to the monthly hire fee, there is a $55 (incl. GST) return packaging and delivery fee. Some equipment items may also incur setup fees, such as iPads with installed apps. A one-hour therapy fee will be charged for the setup of these items which includes app installation, account setup and device configuration.

If the equipment doesn't meet your needs, please contact us and we can arrange to swap the item for a different one. Additional postage costs may apply.

We provide an AusPost satchel with a pre-paid return label for you to send the item back to us. Simply drop it off at any post office or post box. Please keep the original packaging to use for the return.

If you prefer, we can also arrange for a courier to pick up the item from you.

Yes, you can extend your hire period. You will receive an email reminder a few days before your hire end date, and you can request an extension at that time.

We offer a wide range of equipment, including:

• Communication devices
• Switches and switch interfaces
• Switch toys
• Alternative keyboards and mice
• Portable mounting systems
• And more

You can browse our full selection in our online library. If you have any specific requests, please contact us, and we will do our best to assist you.

You can place an order through our website by completing the equipment hire request form. You can contact us if you have any questions or if you need assistance.

A monthly fee is charged for each hire, which can be funded through your NDIS plan, insurance, or aged care package. The fee varies depending on the item and is listed in our library. Additionally, there is a $50 return package and delivery fee.

Some equipment items require setup. For example, iPads with apps need resetting between hires to ensure data privacy, as well as installing updates, apps, purchasing and installing voices, and setting up page sets and grid layouts. We typically charge one hour of therapy time for setting up the iPad for hire.

You will always receive a quote to review and sign before the commencement of the hire.

We take every precaution to ensure that the equipment is securely packaged for transit, and we provide appropriate protection for each item. For example, we use rugged iPad cases, anticipating that they may be dropped during the trial period so that the user can access their communication device wherever they are.

KimTech covers maintenance and repairs for incidental damage occurring during the hire period. The Hirer must notify KimTech as soon as possible if any damage occurs. KimTech will arrange repair or replacement of the equipment as required.

The wait time to receive your item is typically 1-2 weeks, depending on the item. We will send it to you via courier, and we can deliver anywhere in Australia. You are welcome to borrow as many items as you like!